Other Customer Service Support

[cbridge4]

Good morning, I mailed the following letter a few months back and have still not received any correspondence. My limit has not been corrected and now that I need to make a big purchase, I can't. Can you guys please help me or send me to the person that can help.

Thanks for your time,

Chris

Christina {removed per forum guidelines}

{removed per forum guidelines}

{removed per forum guidelines}

{removed per forum guidelines}

17th December 2020

Executive Response Unit

ERU, Best Buy /CitiBank 

P.O. Box 9058

Gray, Tennessee 37615 

Dear Executive Response Unit,

I hope everyone is doing well and having a happy holiday season. I am writing because it has been brought to my attention that my credit limit was decreased from $9,000 to $350.

I was shocked and upset to see this as I am a loyal customer, have alway been on time with my payments and have never had outstanding balances. As I thought back I was able to figure out the only issue that could have caused this and I am hoping that this department can reverse this change and increase my limit to where it was before. 

On January 26th of 2020, with a $0 balance on my card,  I made a purchase of $253.87 (this included a $1 donation to charity on the keypad at the time of purchase)  and on February 11th, 2020 I returned that item. Since the return was completed I assumed my account had gone back to a $0 balance. I was not aware that a $1 balance was left on my card. This $1 balance was there until I received an email stating that I had an outstanding balance. At that point I immediately contacted BestBuy/CitiBank to see why I was being penalized for this, after completing a return.  I felt I had been set up to default. They assured me that once I paid the $1 balance, the account would go back to normal. This obviously was not the case as the next month my limit was dropped by $8,650 dollars! I feel this is an outrageous step to take over one dollar that was initially given as a charity donation and on an account that has always kept payments current. 

I am hoping that my account can be returned to its previous limit. Please help me resolve this or put me in touch with someone who can help me. My contact information is above. I appreciate your attention to this matter. 

Sincerely,

Christina {removed per forum guidelines}

[nckhammond]

Best buy has no influence with your account. It is run by Citibank and you would need to call them directly.

[SeanM-BBY Social Media Specialist]

Good afternoon, cbridge4,

Welcome to our forums!  As nckhammond has alluded to, the My Best Buy™ Credit Card is issued and operated by Citibank, N.A., so while we’ll be unable to have any direct impact on your credit limit, I’ll be happy to see what we can do to get you in touch with the right team to look into this matter further.

As you can see, we’ve removed your sensitive information from the public view of our Support Forums to protect your privacy.  In that vein, I’ll be sending you a private message to gather just a few pieces of additional information from you.  You’ll be able to read my message by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.

Speak to you shortly,

[cbridge4]

I did and they sent me back to "this department". It is sooo annoying!

[SeanM-BBY Social Media Specialist]

Good morning, cbridge4,

Thank you for your message!  I’ll be replying momentarily, which you’ll be able to read by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.

See you up there,