09-30-2019 03:49 PM
I have been on the phone and in the Bowling Green store for 2 hours with no success. Because of the non existant customer service I will not shop at Best Buy anymore. I have a simple issue that other companies that cared could solve in 10 minutes. What this experience tells me is that the Best Buy upper management does not care about their employees and the employees do not care about the customers.
10-02-2019 03:47 PM
Hi there, david26,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us.
Best Buy aims to provide world class service and we are sad to hear about this. We definitely want every experience with our company to be a positive one, and I'd love to see if I could assist in any way. Since writing in to us, have you been able to get this resolved? If not, please send me a private message with details about what you were needing supporting with and I'd be more than happy to see how I can help.