01-08-2019 03:45 PM
01-08-2019 06:32 PM
Thanks for joining us at the Best Buy Community forums, and for reaching out to us about this.
The My Best Buy credit card and My Best Buy Visa are now serviced through Citibank rather than HSBC. We don’t have a way to locate that payment due to this.
My best advice would be to reach out to your bank directly to see if they are able to recover the funds. If not, please give HSBC a call. It looks like their phone number is (800) 975-4722. Hopefully they’ll be able to track that payment down for you and refund you.
01-09-2019 08:38 AM
Hi again cmrideout,
The bill pay service you used out to be able to find the account number that the money was transferred to, and HSBC should be able to use that to track down the transfer for you. They’ll be best positioned to assist you with this, so I encourage you to reach back out to them.