Back on May 15th, my Best Buy credit card information was compromised and used to order a couple of items on Bestbuy.com. I only ever use this card on bestbuy.com and have not used it since November. I saw the email confirming the order and it being shipped to California (I live in WI), and tried to cancel the order right away. I managed to cancel one item, though it still charged me because the theif put through the same order twice, but the other item could not be canceled. The next day, I both emailed and called about the situation. I was told the Citibank Fraud department was now in charge of it. They would look at the situation and give me a verdict within a few weeks. I recieved a letter stating that they found the charges to be fraudulant. I then recieved a bill for over 200 dollars. I called Citibank, and was told to get a hold of the fraud department. I tell the guy of the charges (which now contained a late fee because I didn't pay for fradulent purchases), and he suggests I pay my minimum balance. I became agitated, and informed him I would not pay for purchases that I did not make. He told me the case would be passed along. I wait another few weeks and get another bill. The same charges are there, the late fee penalty is there, and nothing has changed. I called Citibank again, on July 1st. She said that she marked the same charges as being fraudulent and that my balance would be $0 in 7-10 days. Today, I got an email stating that I owe the past due amount on my card will be shut down and not usable. I have not used my card since November. Apparently whomever I spoke to on July 1st did not take care of the situation, along with every single person I have dealt the since May 15th. I tried the Citibank online chat because I have had zero luck with any other line of communication. The girl tells me she cannot help at all, and gave me the same customer service number I have tried at least 10 times without result. So, I call the number again. The first rep I get was playing a joke it seemed. I said I was having a hard time hearing her and she began to change her voice as if she was mocking me. I gave the phone to a friend to see if he could understand her. He could not. She then hung up on me. At this point I am furious that no one can fix this situation. I call back and get another rep. The lady goes over my information, and tells me it's marked as fraud. Which is correct. She sais I need to wait another 60 days. I said I cant wait another 60 days. I have already waited 60 days since this first started. She "transferred" me which meant she put me on hold until she hung up on me. This is my last straw. I have no idea what to do to get this taken care of. Citibank is of no help. I am sure my credit is taking a hit because I am not paying late fees or minimum payments on charges for some theif in California. I am begging that someone who works for Best Buy can help. I am having a hard time to ever justify buying anything from the company again. I have tried everything I can with Citibank and there has been no help in over 2 months.
Kayla-BBY
