Other Customer Service Support

[Jakeercolano]

I have the website to pay my credit card saved to my phone, the only device I have ever used to log onto that website. I tried to do this today and all of a sudden it is not letting me. I noticed it said to log out on other deviced/tabs so I changed the password THREE TIMES! Obviously this site does not log you out on all the devices when the password is changed, so how exactly am I supposed to access my account? Is this an issue on the websites end? I have never had more trouble with online system than I have had with this one. Most sites say it is an issue with their server but this seems like an issue with my userid or password, both of which I did check and are both right. 

[Jakeercolano]

Must have been the website because now it is working.

[AndrewB-BBY Social Media Specialist]

Hi there, Jakeercolano,

Thank you for stopping by our community forums. It's certainly strange to hear that you were having some temporary problems logging into your My Best Buy credit card account. I'm glad to hear that you were able to get logged in. If you ever have problems logging in again I would recommend contacting Citibank directly at (888) 574-1301 for further assistance. Please let us know if we can help with anything else!

[jdogg836]

Did you call Citibank’s customer service or Best Buy’s? Best Buy does not manage the credit card nor the website for it.