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New Member
Posts: 2
Registered: ‎06-26-2020

Best Buy City Credit Card

I just applied and was aproved for the Best Buy Citi Credit Card. I went in to make an in store purchase without my physical card and was denied. For the past two days, I ha ve been on the phone trying to solve this situation. I was told in order to get verification, I had to wait for a phone call that would be received an hour after hanging up. This is the second time this has been told to me, but I have not received a phone call yet. 

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Best Buy City Credit Card

Hello, Kelccccc,


Welcome to our community forums. I'm sure you're eager to get access to the benefits of the My Best Buy credit card. I'd be happy to see how I can be of assistance.


Just to be sure, are you trying to get in touch with Citibank? If so, I'd recommend continuing to contact them at (888) 574-1301.


Please let me know if you need any other help!



AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎12-02-2020

Re: Best Buy City Credit Card

I had dthe same problem and I hung up after 45 minutes not getting thru.