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New Member
Posts: 1
Registered: ‎09-28-2020

Best Buy/Citi card

In August 2020 I ordered a stove from Best Buy. I was advised that the stove would not be delivered until September 30. So I get 2 bills on my card before I ever get the stove. I called Best Buy credit and asked how can you charge me when you can't provide me with the merchandise.. ? The answer was "that's the way we do it" Hmmmm... so now I get an email that my stove is back ordered until November.. so that will be another one or two more payments and no stove. I can understand the charge being deducted from my available credit but 4 payments with no merchandise... you are making money off of my money and I have nothing in exchange.  Terrible way of doing business.

Posts: 6,249
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Registered: ‎08-21-2017

Re: Best Buy/Citi card

Good afternoon, nkrenz,

 

Welcome to our community forums. I'm sure you're excited to receive this stove and I can understand your frustration to see this charge on your account. I'd be happy to give you some more information on how this process works.

 

Generally, we do not charge for a product until it has been shipped, delivered or picked up at one of our store locations. By chance, is this stove a special-delivery item? If so, we would then charge at the time of delivery confirmation. You can learn more here.

 

I hope I was able to clear this up for you! Please let me know if you have more questions I can help with.

AndrewB|Social Media Specialist | Best Buy® Corporate
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