Other Customer Service Support

[John-BBY Social Media Specialist]

Hello photobug,

Thank you for your patience while we began our research. When we tested the Best Buy app, the Apple Pay button was available to us at checkout.

To help us continue looking into this for you, please reply with the following:

• What device are you using?
• Are you signed in to your BestBuy.com account?

I look forward to hearing from you.

Regards,

[photobug]

Hi John,

I'm using an iPhone 6 (not a 6S) with iOS 9.0.2.  I am signed into my BestBuy.com account.  When I select "Cart", I see my name just above the yellow Checkout bar.  There is not an Apple Pay option shown on that screen.

[John-BBY Social Media Specialist]

Hello photobug,

Thank you for sharing the additional details. 

I will need additional information to continue our research, so please watch for a private message from me with that request. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the top right of this page.

Regards,

[AndrewLeonard]

the app is crashing often on ios 11.0.2 iphone 8+ i didnt see anywhere to report this to the devs so they can look into the issue 

[Aashishkebab]

Basically, I have two things. The first is that the Best Buy app fails to connect at all if my phone is connected to a VPN or proxy network. This is fairly inconvenient, as I am usually connected to a VPN while on public Wi-Fi networks.


Second, the app now prevents taking screenshots. This behavior was intentionally implemented by the developers.
Really my question is, why.


Why am I disallowed from capturing screenshots inside the application? And why are proxy networks and Virtual Private Networks (VPNs) being censored.


I am able to access to application fine if I disconnect my VPN. But while connected to my VPN, I receive the message "We're sorry, something went wrong. We're having trouble communicating with our servers. Tap to try again."


It seems this is intentional as well, possibly to prohibit network exploits or such.


Really, I just wanted clarification for why this behavior was implemented.