01-05-2021 09:56 AM
On August 14, 2020, I called Best Buy Business to set up an account to have televisions installed for my church. I was assigned an account manager who did not follow up with me regarding setting up a date to have someone to come and do a site visit for the project. I called and left messages and emails with no response. Finally, he responded telling me someone would be at my church on August 17, the same day he called. We were not prepared for the site visit as our building was closed that day. I made the necessary adjustments to come and the tech didn't show up until way past the time stated. I called back several days later asking for the quote so we could move forward. The account manager didn't return my messages nor emails. I had to call and ask for the Manager who then assigned me a new account manager. That person did the same exact thing as the former account manager, never followed up, never returned my calls or emails. I called the Manager again and was assigned another account manager. This new account manager scheduled 2 additional site visits for the proejct which I couldn't understand whatsoever. I didn't get a quote for the project untinl late October. Once I finally received the quote then it took several calls to the 3rd account manager to inform her the numbers weren't right on the quote. Now, we are in the month of November still trying to schedule for the work to be done. When the numbers were finally agreed upon, we were ready to move forward with the project. I called several times again no one answering or returning calls. I finally got the account manager on the phone and was told that we could not finance the project. However the quote that was given to us in writing had financing option at $440 a month for 24 months. I was told that was just the template and that they were not offering that option. We had already been approved for a business line of credit and was told that we would have to use that and pay it off within 30 days. I received an email on December 7, 2020 "would you like to pursue the financing angle or would you prefer to just skip to get the updated and finalized quote and place it on the line of credit (net30 terms) we had established?" I responded on December 8 stating our first preference is to finance. If we are not able to do that, then we would pursue the line of credit net 30 terms. It is now January 4th and I haven't heard back from the account manager. Remind you my initial call was August 14, 2020. I neve ever experienced customer service like this, and would not recommend any of my pastors, family or friends to go through Best Buy Business.
01-09-2021 12:40 PM
Thanks for reaching out to us about your concern with our Best Buy for Business program. Best Buy Business is dedicated to your success every step of the way, and I am sorry to hear about the difficulties you've had in getting touch with your account manager to finalize your business needs.