01-12-2021 08:54 AM
01-15-2021 03:05 PM
Thank you for reaching out to us about your experience purchasing one of our open box items. Open box items are such a great way to save money, and I'm saddened to hear about the difficulties you've had in getting a solution to your concern.
We want all of our agents and managers to be providing accurate, factual information, as well as proper time-frames for call backs. I'm sorry to hear that you waited to receive a call from a manager that never came. I can imagine this situation has been frustrating, and I'd like to see what I can do to help.
Please send us a private message with your full name, email, and phone number and I can get started.
Looking forward to hearing from you,