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New Member
Posts: 1
Registered: ‎09-28-2019

Bait and Switch

Recently I have been shopping online at night, find something on sale that I like, then when I go to the store the next day to make a purchase I'm told the item isn't on sale. This has happened several times in the past month. I'm really getting mad, seems almost like a bait and switch with the pricing. And where is the weekly ad? Was it removed so that a bait and switch price scheme take it's place.

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Geek Squad Agent
Posts: 3,592
Registered: ‎03-20-2012

Re: Bait and Switch

Finding an item that you've been wanting online and then discovering that it's no longer on sale is definitely not the shopping experience we wish for you to have, but we're grateful you took the time to share your feedback with us here on the Best Buy forums!

If there is a sale price online never hesitate to ask for a Price Match.  If you see a different price online than in our stores, just ask us for the price it's currently showing online, however, if the price is no longer available or not qualifying, a price match would be declined.

The weekly ad debate is on page 8 currently for a thread that was recently started.  check it out and contribute to the thread if you want to, just click HERE!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 307
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: Bait and Switch

Hi there, customer1111,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us.

I love a good deal myself, so I can most certainly understand wanting to get the best pricing on your item. We're sad to hear about this, but I'm hoping that I may be able to shine some light on this! Instead of announcing a new set of deals once a week, we now have a separate page on BestBuy.com where new deals will be posted. To check them out, click on the “Deals” tab on BestBuy.com, and go to the “Top Deals” section, and keep checking back as they are updated frequently. We also have our "Deal of the Day" that will change on a daily basis.

As autotech796 mentioned, we'll match the product prices of key online and local competitors for immediately available products, in addition to our current pricing as outlined within our Price Match Guarantee. At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Crutchfield.com, Dell.com, HP.com and TigerDirect.com.


Please don't hesitate to let me know if you had any other questions regarding this that I may be able to assist with!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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