06-06-2019 03:43 PM
06-06-2019 05:21 PM
Good afternoon, Toni123,
Thank you for taking the time to reach out to us on the Best Buy forum. I know that when I’m ill I have a hard time keeping track of details, and if you were sick enough for a hospital stay I’m sure returning any items were not on your high-priority list. I certainly hope that you’re feeling better now so your life can start going back to normal.
Regarding returning or exchanging items at Best Buy, there is indeed a set timeframe for customers to complete those services. You can see more about returns and exchanges on our website here. While I cannot promise a different outcome, I would like to take a closer look at your situation to see what options may be available for you going forward. To get started, can you please provide some additional details?
To keep your information secure, please send this over to me in a private message by selecting that option from my signature below this post.
06-06-2019 05:50 PM - edited 06-06-2019 05:51 PM
To the far right of my signature, which is directly below this line of text, there is a darker blue box that says "Private Message". You'd just want to select that option.
06-06-2019 06:06 PM - last edited on 06-07-2019 02:49 PM by Bill-BBY
I am excited to be able to dig into this some more and provide you with support.
In order to provide the best service, I will just need a little bit more information so that I can review things on this side.
To move forward, I will need: