Other Customer Service Support

[Toni123]

Very unsatisfactory service. I never opened the product and missed the return date due to being in and out of the hospital. Went into the store #1172 610 exterior and called cooperate and got no where. Disappointed in the customer service to say the least!!!!v

[Kayla-BBY Social Media Specialist]

Good afternoon, Toni123,

Thank you for taking the time to reach out to us on the Best Buy forum. I know that when I’m ill I have a hard time keeping track of details, and if you were sick enough for a hospital stay I’m sure returning any items were not on your high-priority list. I certainly hope that you’re feeling better now so your life can start going back to normal.

Regarding returning or exchanging items at Best Buy, there is indeed a set timeframe for customers to complete those services. You can see more about returns and exchanges on our website here. While I cannot promise a different outcome, I would like to take a closer look at your situation to see what options may be available for you going forward. To get started, can you please provide some additional details?

• Your full name
• Your phone number
• Your email address
• Either the customer service PIN from the bottom of your original purchase receipt (if purchased in store), or your Order Number (if purchased online)
• What item are you seeking to return?
• Why are you seeking to return that item?

To keep your information secure, please send this over to me in a private message by selecting that option from my signature below this post.

Thank you,

[Toni123]

Thank for getting back to me but i don’t see your signature below to send as a private message

[Faith-BBY Senior Social Media Specialist]

Hey, Toni123, 

To the far right of my signature, which is directly below this line of text, there is a darker blue box that says "Private Message". You'd just want to select that option. 

[Faith-BBY Senior Social Media Specialist]

Hey, Toni123, 

I am excited to be able to dig into this some more and provide you with support. 

In order to provide the best service, I will just need a little bit more information so that I can review things on this side. 

To move forward, I will need: 

• Your phone number
• Your full name
• The Customer Service PIN located toward the bottom of your in-store receipt