04-23-2022 03:55 PM
04-23-2022 04:05 PM
Thank you for joining us here on the best buy forums. I can imagine how frustrating this experience has been. I would like to dig a little deeper and see if we can help you out in this situation. If you would like to talk more about this, please send me a Private Message with your full name, phone number, email address and order number.
04-23-2022 05:46 PM
Thank you for providing your information. Looking at the situation, you were not able to redeem the coupon for 10% off on the unit because it is not eligible for the promotion like your original unit was. I am not quite sure what you mean when you are talking about your bill discrepancy and being charged for your old unit as the billing portion is not handled by us but by our card partner Citibank. It can sometimes take a few days for exchanges to adjust to your statement but payment on your card would not be allocated towards a particular purchase in a case such as this but the overall balance on the card. Unfortunately, there is nothing more that we can do in this situation.
04-23-2022 05:51 PM
04-23-2022 05:58 PM
05-10-2022 09:34 PM
This topic has been moved to its own thread under the board Other Customer Service Support for further review.