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New Member
Posts: 1
Registered: ‎10-12-2018

Bad Return Policy

I bought a WiFi extender 3 weeks ago.  It stopped working properly.

Bestbuy will not stand by the products they sell after 2 weeks.


I will be buying from Amazon from now on.  Do Not By From BestBuy!

Posts: 8,490
Topics: 1,073
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Solutions: 258
Registered: ‎11-10-2008

Re: Bad Return Policy

In the world of electronics, it is like a roulette wheel, you take your chances. New products for the most part will work but there is a chance that you may received a lemon.


You can try and go to the store and speak to a supervisor to see if an exception can be made to the rule but in general Best Buy's return policy is 15 days and any decision the managment makes outside of the rules are final. So if they refused, there is nothing that can be extended to you and you will need to contact the manufactuer of the extender for a replacement.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 283
Registered: ‎06-16-2017

Re: Bad Return Policy

To echo hockeycanuckjc. You can try speaking with a supervisor to see if they can make an exception. However without the replacement plan on the device it usually has to be taken up with by the manufacturer for replacement. A moderator will touch base with you as well just give them a bit as they take responses with posts on a first come first served basis. I hope this helps clarify a bit.
Recognized Member
Posts: 138
Registered: ‎09-03-2018

Re: Bad Return Policy

I always like how people think saying they are going to never shop at Best Buy again in their very post asking for help is going to get them help. You're trying to offend the very people who would be in the position to help you.


You also have the warranty through the manufacturer. Your beef isn't with Best Buy. It is with the manufacturer.

Emerging Expert
Posts: 5,626
Registered: ‎02-25-2013

Re: Bad Return Policy

You should contact the manufacturer.  


Their extender stopped working, not Best Buys. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 2,942
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Registered: ‎04-18-2017

Re: Bad Return Policy

Welcome to the Best Buy forums jimmers100-


It’s terribly disheartening to hear your WiFi extender stopped working shortly after your Return and Exchange Promise expired, and I could understand why you’re providing us with your feedback.  Thanks for allowing me the chance to point you in the right direction!


I’d be unable to promise a different outcome than what was already provided to you, but I’m wanting to recommend working with the manufacturer of the extender because there should be a warranty through them, depending on the issues that are causing the device to not work properly. 


If you haven’t already, please reach out to the manufacturing company to see if they can’t be of further assistance to you, and let me know if we can ever assist you with any other questions, comments, or concerns! 



JJ|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!