Other Customer Service Support

[Ozu1]

I have an issue for over a month I returned a phone I purchased online to a store with a trade in. I got my refund but when it got time to get my store credit for the phone that I traded in they seem be at a loss. I called the 800 number who referred me to the store manager. I emailed the store manager but I have not gotten a response from anyone. Is there anything else I can do other than to camp out in front of the store an wait for the manager to show up? The last time I was there I took three hours to get nowhere.

[Melissa-BBY Senior Social Media Specialist]

Hello, Ozu1,

Welcome to our Best Buy Support Forum! I wish you were reaching out to the first time under better circumstances, but I'll be happy to look into this with you.

I can understand wanting to ensure you get the value of the phone you traded-in back if you returned the phone that it was initially used on. I can take a closer look into this to see what options we may have available to get this done for you. 

Can you please send me a private message with your full name, phone number, email address, and the order number for the phone? To send me the private message, you can simply click the button in my signature below. 

I look forward to hearing from you soon!

Sincerely,