10-01-2019 11:30 AM
10-03-2019 12:46 PM
Welcome to our Best Buy Support Forum! I wish you were reaching out to the first time under better circumstances, but I'll be happy to look into this with you.
I can understand wanting to ensure you get the value of the phone you traded-in back if you returned the phone that it was initially used on. I can take a closer look into this to see what options we may have available to get this done for you.
Can you please send me a private message with your full name, phone number, email address, and the order number for the phone? To send me the private message, you can simply click the button in my signature below.
I look forward to hearing from you soon!