Other Customer Service Support

[Murph18]

We purchased Samsung QN75BN95B TV. The TV intermittently does not turn on. BB replaced the TV 2 times (so 3 TV's) having the same problem. I went through a thorough process of elimination steps to no avail. Details too long for this post, but can be provided.
After 3 trips to BB and 3 installs/setups, I am at my wit's end.
The Associate gave me his email address which I sent but haven't heard back.

I can provide that email with all the bloody details.
I also had Geek squad out (have the 5-year support plan) with no resolution.
I saw a post on the Samsung forum with this same problem.
I have a lot invested my time and $ on this but I will return this purchase unless I hear something that helps resolve this.

[VanessaT-BBY Social Media Specialist]

Hey there, Murph18.

Thanks for reaching out to us on the Forums, although I wish it were on better terms. Experiencing all of these issues with your TV is never ideal. I would love to go ahead and assist with this and see what may be possible here. In order to do so, can you please send us a message with your full name, email address, phone number and order number?

I look forward to your response.

[Murph18]

DONE in PM

[Murph18]

I'm looking for an update on this

[Melissa-BBY Senior Social Media Specialist]

Hello, Murph18,

Vanessa is currently out of the office, so your message was forwarded to me to review. I am currently looking into this and will respond via private message, as soon as I can. 

Sincerely,

[Murph18]

I'm still looking for an update on this

[Melissa-BBY Senior Social Media Specialist]

Hello again, Murph18,

I had sent you a private message yesterday, after responding here. If you can follow-up to that message with the requested information, I can continue to look into this with you. 

Sincerely,