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Posts: 2
Registered: ‎11-26-2018


I was given a paid UPS return label over a month ago for something very expensive that was literally 5 DAYS OLD. I returned the product by mail abd followed the tracking number and when Best Buy received the product I never received my return and they kept my product.


I sent my return on Jan 10th 2019, the package was delivered to Best Buy returns Jan 14th 2019. 


I was told my product was shipped back to me Feb 4th and was told there is NO TRACKING NUMBER. Thats correct, Best Buy ships products to customers with no tracking number. 


It is now Feb 18th and still no package. I am also on my second payment through my credit card for this product which I dont even have posession of.


This entire situation is so sketchy that they either lost my package or are playing games with me so I miss the return window in store which I already did. The worst part of calling their "customer service" is when you ask to speak with someone else because the current person you speak to is not helping, they hang up on you and play games and I know I am not the only person this has happened to, I have read multiple complaints on the forum of people being hung up on but only when its for a situation such as this. 


Ive opened multiple "cases" and "investigations" for this mysetrious missing package that for some reason "did not match the order # " when I returned it, now Im out of A LOT OF MONEY and I cant even return the product. I should be able to return the product in store if I ever do receive it some day, I literally had the product for 5 days.


Posts: 5,631
Topics: 63
Kudos: 528
Solutions: 326
Registered: ‎12-23-2016


Hello, ScottMarschik,

Thank you for joining us at the Best Buy Community forums. I’d like to look into this for you to see if I can help track that package down.

Please reach out to me through a private message, by using the link in my signature below this post. I’ll need your name, email address, phone number, and order number. If you have the return tracking number, that would help as well.

Once I have all of that, I’ll see what I can find.


Kyle R|Social Media Specialist | Best Buy® Corporate
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