Other Customer Service Support

[samsung_2020]

My online order got canceled after I traded my old phone in the store. When I went to the store to get my old phone back they are delaying it for the last 3 weeks.

Can someone help me with this problem? 

[AllisonS-BBY Social Media Specialist · Accepted solution]

Hello, samsung_2020.

Thank you for reaching out to us here on our Community Forums.  Although, I wish it were under different circumstances.  I will be happy to look into this for you.  To get started would you mind clicking the blue button next to my signature and sending me your full name, email address, and phone number?

Thanks,