01-07-2019 10:19 PM
I had a bad store experience on Monday, Jan 7th. I was asked by Security guard from best buy to leave the store. All I was doing is to understand a specific policy on screen protector installation fee ( re-installation) from the manager. I was in assumption from last 4-5 years that once you pay for original Zagg shield protector installation in best buy, any replacement installation for the same phone is free as long as I have a proof that I paid for original installation(at times best buy can look up on their system using phone #)
I was arguing this to Geek squad manager on the same. When I felt that I was being stonewalled in the argument I came out a little stronger to make my point. To that point, the security guard came to me saying "you should leave the store" and even lied to me by saying that I was pointing the finger towards manager which almost hit him in the eye. That was a pure lie. I never really pointed finger near his security person's eyes. The whole experience was so bad that I left the store.
I am still not understanding why would security person lie to me and ask me to leave? Is it wrong to prove a point? I had an understanding about this from almost 4-5 years.
01-09-2019 03:34 PM
Good afternoon, nayan_cp,
I’m thankful you stopped by the Best Buy forums, and I could certainly imagine how frustrating of a visit it must have been if you’re wondering about our policy. Please allow me to shine some light on our Screen Protector Installation.
In the link above you’ll see we do have a warranty on all of our Geek Squad services for cell phones is 90-days. Being that 4-5 years later your screen protector is still holding out, but needing replaced, you may still have some options from the manufacturing company!
Click here to view Zagg’s Warranty protocol, and please let us know if we can ever assist you with any other questions you may have about our own policies!