Other Customer Service Support

[Dharris10]

I went to Best Buy with my wife yesterday to purchase two Oculus Quest 2 devices, an apple watch and maybe a new laptop.  I usually do my shopping online but wanted to ask some questions so I went to a physical store thinking I might get some help  

When we walked in I asked where the Oculus sets were and was pointed in this direction.  Once there, we had no assistance for 5-10 which is a long time. 

After ahwile, I decided to go over to the Apple area so we could get the watch my wife wanted and look for the new laptop.  We stood there and waited for help for 10 minutes.   No help even though I was walking around trying to get some.   

I went back to the Oculus area again becasue of my frustration with no help from the Apple area and waited again for more help on the Oculus.   No help.  

I finally went to the checkout up front and asked for help.   She got on the radio and then  told me to go stand in the line in the "Windows area" where someone "might" be able to help me.   I waked over there, saw a line and left becasue we were already in the store over 30 minutes at this point with no help.   

I was in your Tukwilla store from 6:50 to 7:30 with a gray hoodie and my wife had a on a light green t-shirt.   I would recommned  management looking at video of us as a training session for their employees on how not to treat customers.  You'll see two people needing help for 30 minutes in two different sections not getting any help.   It's almost laughable how bad the customer service was.   It will also keep my from going into Best Buy again.   Why would I take the time to drive to the store, stand around for 30 minutes and then drive back empty handed when I can buy this online at a cheaper price.   Amazon and many other companies have much better customer service and most times even cheaper.   

I'd say you lost $3000 in sales and I will probably never step in a Best Buy again.   Most importantly I think the management should know how bad this experience was for us.    I'd have the Tukwilla management look at it so they know how bad we were treated.   Thanks!   

[AndrewB-BBY Social Media Specialist]

Welcome, Dharris10,

Welcome to our community forums. I appreciate you taking the time to let us know about your visit to our Best Buy Tukwila location. I know that these items are all big purchases so I can understand wanting to ask some questions before making a decision. We strive to provide expert service no matter how you make a purchase with us so it's disappointing you weren't able to get assistance. 

Based on your post it doesn't sound like you had the opportunity to ask for a store manager, is that correct? If not, I'd be glad to make sure they are aware of your feedback. I'd also like to document this here at our Corporate Campus. I will need a few more additional details to do so. 

Can you please send me a private message that includes your:

Full name

Email address

Phone number

Do you recall the name of any of the associates you spoke to? Any additional information about them would be much appreciated. You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.