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Posts: 1
Registered: ‎07-16-2019

Awaiting $90 refund, getting run around from phone support and store customer service

My issue is pretty straight forward, but apparently impossible to resolve. I bought a Surface Pro 6 (store pickup) on 6/26, and opted to add a one year protection plan when I checked out. I returned the SP6, and cancelled the protection plan over the phone on 6/28. I got my refund for the SP6 about 48 hrs after i returned it, but have seen no sign of a refund for the protection plan.(The plan shows as cancelled online under my account, but the cancellation date is "future dated" at 6/25/2020, this is my best guess as to why I haven't received my refund)

Calling support either leads to someone telling me to keep waiting, or someone promising a call back from someone more important in 2-3 days (they never call back of course). In store support says phone support has to resolve the issue for me, since they processed the cancellation/return. At this point I don't really know what to do, since I've contacted best buy via brick and mortar, phone, and twitter

Posts: 440
Topics: 34
Kudos: 101
Solutions: 31
Registered: ‎10-03-2017

Re: Awaiting $90 refund, getting run around from phone support and store customer service

Hi there, deadman!


Welcome to the Best Buy Support Forums! 


I understand you have some concerns regarding a refund that you were supposed to have received from us. We'd be happy to take a look into this for you and see what's possible at this time, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.




Vince|Social Media Specialist | Best Buy® Corporate
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