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Posts: 1
Registered: ‎03-14-2019

Aquaman Steelbook Pre-order Digital Code Not Received

Hello,

 

Could I get some assistance with this? I pre-ordered the Steelbook of Aquaman and my order details state;

 

Status: Instructions Emailed
We've emailed you instructions on how to redeem your item.
 
I have not, howver, received any email from Best Buy. Not even an order confirmation, let alone the code.
 
Would someone please resend the code?
 
Thank you.
Posts: 1,809
Topics: 17
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Registered: ‎10-19-2017

Re: Aquaman Steelbook Pre-order Digital Code Not Received

Hello, JRM,

 

Welcome to the Best Buy Community Forums!

 

I appreciate you taking the time to write us and choosing us for your movie needs! Sometimes our emails with promotional codes can get stuck in your spam/junk folders. Have you checked those folders for your codes? The emails should’ve been sent from our BestBuyInfo@emailinfo.bestbuy.com inbox. Additionally, if you’re using a Gmail account the emails can get routed to the promotions folder, too.

 

If it’s not in there, I am more than happy to check on it for you. First, I am going to need some details from you. Will you please send me the following information?

 

Full Name

Phone Number

Email Address

BestBuy.com Order Number

 

Sometimes our emails with promotional codes can get stuck in your spam/junk folders. Have you checked those folders for your codes? The emails should’ve been sent from our BestBuyInfo@emailinfo.bestbuy.com inbox. Additionally, if you’re using a Gmail account the emails can get routed to the promotions folder, too.

 

I look forward to hearing from you.

Deysha|Social Media Specialist | Best Buy® Corporate
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Re: Aquaman Steelbook Pre-order Digital Code Not Received