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Posts: 2
Registered: ‎10-19-2022
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Approved for a price match yesterday, specialist never connected and now I'm told it's not eligible

I've had nothing but good experiences with Best Buy and the support over many years but this has shattered that. As of right now if I don't receieve the proper solution I'm closing my best buy account and best buy credit card. The 1 thing best buy had over Amazon was price matching but not anymore. This is ridiculous. Yesterday on 10/18 I contacted support for a price match on a keyboard and it was approved. The agent instructed me to place the order, give them the order ID and they would transfer me to a specialist where I would then be refunded. I had the chat open on my second monitor for over 2 hours and the specialist never connected.    
Today I tried to talk to another agent and since now the product I wanted to price match is out of stock on the competitor's site, they say they can't do anything. It was in stock yesterday when I was approved. I chose to shop at best buy over the competitor and it completely backfired on me. I asked for the agent to check the last chat to verify I was approved but they said they weren't able to check past chat logs. I do not accept this as an answer. Best Buy made $47 billion in revenue last year. Amazon is able to look through past chat logs, so best buy has the ability. If best buy is unable to, they're doing it wrong. That's on this company, not me. I shouldn't be punished over this. Reaching out on the forum as the last ditch effort. Considering the awful customer service I've received over this, I don't have any hope of it being resolved. Goodbye best buy

Posts: 76
Topics: 0
Kudos: 18
Solutions: 8
Registered: ‎11-08-2021

Re: Approved for a price match yesterday, specialist never connected and now I'm told it's not el...

Hello and thanks for reaching out on our Community Forums, johz!


As someone who loves to take advantage of our Price Match Guarantee, I understand your frustration with this. Typically, for a price match to be valid, it does need to be in stock at a qualifying retailer at the time it is requested. You can view the full terms for our Price Match Guarantee here.


I would like to look into this for you further so we can see what is possible for you. Could you send me a private message with the following information? You can do this by clicking the "Private Message" button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number

I look forward to hearing from you.



Graham|Social Media Specialist | Best Buy® Corporate
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