Other Customer Service Support

[Viper0580]

I was wanting to know if there was a way to add my Best Buy Credit card to Apple Pay? I have not been able to add that to my Apple Pay. I mean Best Buy is a technology company that sells and services technology and does much more. I would like to see that feature added to the Best Buy credit card. I know that the card is with Citi Bank. May be Best Buy could be in talks with Citi Bank to get that feature added to the Best By credit cards. I was also wanting to know is why the regular Best Buy Credit card does not have a chip on the card.  

[Faith-BBY Senior Social Media Specialist]

Hey Viper0580 and Community, 

These are great questions! I recommend reaching out directly to the bank behind out card, Citi, at (888) 574-1301 to speak more in-depth about both the card itself and the Apple Pay feature.

Happy Tuesday, 

[Viper0580]

I should not have to contact Citi. That is on Best Buy to have them add Apple and a Chip to the Best Buy Credit card. I mean Best Buy is a technology company and they should have that feature on their own Credit Cards. If I call Citi they are not going to do anything, so it should be up to Best Buy for that. 

[jdogg836]

Citi does not offer Apple Pay on any of their retail store cards, so it’s not just Best Buy. It is entirely up to Citi to implement across the board. Only they have the ability to do that, as they are the issuer of the card. They definitely hear about it from Best Buy, but the more customers they hear it from the bigger the issue becomes for them.

[pmaddock]

Maybe Best Buy should change to a bank that recognizes what century it is.

[husamaltaee]

have the same issue, i was waiting for add the Best Buy credit to my apple wallet but till know nothing, at the mean while Citi bank credit can added to apple wallet so why i can add Citi cards but the biggest technology retail couldn’t do that, it’s not right to still waiting all this time from technology retail to use the most important technology

[husamaltaee]

When you will activate this service Apple wallet

[jdogg836]

Citi has not enabled any of their retail cards including Best Buy, only the standard Visa/MasterCard branded cards have been enabled at this time. I know Best Buy has provided the feedback to Citi, but I would encourage you to reach out to them as well. Ultimately they are the ones that would need to enable this feature, as they issue the card. You can contact Citi at 1-888-574-1301.

[AlexanderGallagher]

Citi does in fact allow for Apple Pay, Wallet integration. I know this as a pertinent developer as well as a consumer that has integrated and enabled several Citi issued cards across various retailers. 

This may ultimately fall back on Citi, as you stated, but this is unknown as it could likely be a corporate partnership issue between the two companies. Best simply state taht it is not supported at this time while urging customers to contact BOTH companies. 

[KCI]

NOT true. I have a Costco card by Citi.