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New Member
Posts: 4
Registered: ‎02-10-2019

An unauthorized use of credit card

I’m from China
08.02.19
my credit card had been charged for $929.99 but I didn’t buy anything on your website.
I think it would be an unauthorized use of the credit card.
I had already call the police in China
I don’t have the information of the order but only the payment information about the card number,would you please check it for me and cancel the order !
Posts: 5,091
Topics: 43
Kudos: 472
Solutions: 286
Registered: ‎12-23-2016

Re: An unauthorized use of credit card

Hi, Tithings,


Thanks for joining us at the Best Buy Community forums. Having an unauthorized purchase made on your credit card is always a bad experience.


In addition to calling the police, you should reach out to your credit card provider to report this activity. We would not be able to cancel an order based solely on a credit card number, so filing a dispute with your bank is the best next step for you.


I’m hopeful they’ll be able to get this all worked out for you.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎02-10-2019

Re: An unauthorized use of credit card

hello,
Would you please tell me what information should I provide, if I want to cancel the order? I chat with the online customer services,they told me I can cancel the order by contact with 1-888-237-8289 and provide the card number so they can search the order! Because of the unauthorized use, i can only provide the card information and the time when the order been placed and the price of the order, can you find out the order by these information and cancel it?
Thanks
New Member
Posts: 4
Registered: ‎02-10-2019

Re: An unauthorized use of credit card

The order was placed on Friday 4:58pm ! The price is $929.99. MasterCard!
Posts: 5,091
Topics: 43
Kudos: 472
Solutions: 286
Registered: ‎12-23-2016

Re: An unauthorized use of credit card

Hi, Tithings,


I apologize, but the person you chatted with was incorrect about that. We are not able to cancel an order based on a credit card number. You will need to work directly with your credit card provider to report this purchase and to file a dispute.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎02-10-2019

Re: An unauthorized use of credit card

Okay
Thanks
Posts: 5,091
Topics: 43
Kudos: 472
Solutions: 286
Registered: ‎12-23-2016

Re: An unauthorized use of credit card

Hi Tithings,


You are very welcome. Like I said, I'm hopeful that your credit card company will be ablwe to help you out here.


Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!