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New Member
Posts: 3
Registered: ‎10-31-2022

Air Fryer Recall

Like many other forum members, I have not yet received my refund. With exceptionally long hold times (over an hour) it is not realistic to call the provided number for help. To make matters worse, the call center for recall info is only open to 5pm EST, so that means those of us on the west coast are out of luck as they close before our work day ends. 

 

To anyone at Best Buy, please provide a way to contact someone who can actually help with this issue.

Social Media Specialist
Posts: 150
Registered: ‎11-08-2021

Re: Air Fryer Recall

Hello, JD01

 

Thanks for reaching out here on the Forums, I know it's not ideal to be awaiting to have this recalled resolved along with not being able to get in touch with call center can be upsetting. The gift card could have sent already. Have you check Junk, Spam or Promotional folders. Sometimes your provider will place it there. The sender is corporategiftcards@giftcards.bestbuy.com

 

If you need further assistance on this matter. Please feel free to send me a private message, blue button bottom right corner and provide the following:

 

  • Full name
  • Email
  • Phone number
  • Confirmation number
Jakoma|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-31-2022

Re: Air Fryer Recall

I received a PM that my gift card was requested on November 1st and that I would have it in a few days. Almost a month later, nothing.

To any Best Buy personnel reading this post, at this point, the situation is approaching fraud as Best Buy has both my money and the defective product. Losing long term customers over things like this is a a complete fail.
Social Media Specialist
Posts: 150
Registered: ‎11-08-2021

Re: Air Fryer Recall

Hi, JD01, 

 

Thank you for bring this to our attention. I have responded to your private message as well. Since Nov. 1, you have been checking your email and looking under your Spam, Junk or Promotional folders?

 

Happy Holidays, 

Jakoma|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-31-2022

Re: Air Fryer Recall

I have not received an email containing a gift card, and yes I have looked in junk, promotional, etc.

Social Media Specialist
Posts: 150
Registered: ‎11-08-2021

Re: Air Fryer Recall

Okay, JD01 thank you for checking. I'll reach out to Recall Team on this matter. 

Jakoma|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!