10-31-2022 04:55 PM
Like many other forum members, I have not yet received my refund. With exceptionally long hold times (over an hour) it is not realistic to call the provided number for help. To make matters worse, the call center for recall info is only open to 5pm EST, so that means those of us on the west coast are out of luck as they close before our work day ends.
To anyone at Best Buy, please provide a way to contact someone who can actually help with this issue.
10-31-2022 05:24 PM
Thanks for reaching out here on the Forums, I know it's not ideal to be awaiting to have this recalled resolved along with not being able to get in touch with call center can be upsetting. The gift card could have sent already. Have you check Junk, Spam or Promotional folders. Sometimes your provider will place it there. The sender is firstname.lastname@example.org
If you need further assistance on this matter. Please feel free to send me a private message, blue button bottom right corner and provide the following:
11-24-2022 06:13 PM
11-25-2022 06:43 AM
Thank you for bring this to our attention. I have responded to your private message as well. Since Nov. 1, you have been checking your email and looking under your Spam, Junk or Promotional folders?
11-25-2022 07:21 AM