05-27-2021 02:07 PM
6 representatives -- 4 chat, 2 phone -- and this is what I am left with. My questions was simple, where can I read the actual service agreement that I was considering purchasing. Some transferred, some evaded the question or intentionally lied -- "all of the details are in the FAQs" -- and one actually said I would have to buy it to read it. How much more obvious can Best Buy be that they want to fraudulently oversell their protection?
After being told multiple times that the Accidental Geek Squad Protection Plan was not available online I found this page myself:
"Accidental" was not listed, but Geek Squad Protection Plan was: http://storage.bestbuy.com/geeksquad/terms/gs_protection_plan/gsp_2020_03_01_to_present_english.pdf
Is this it? Because if it is I was lied to again. I specifically asked if the plan covered damage from a flood and was told yes.These terms and conditions say "No".
I have long held the opinion that Best Buy's policies and customer support are some of the worst. Today's experince just reinforces that.
05-27-2021 03:30 PM
Good afternoon, rwhtx,
Welcome to our forums. While we expect all our agents to be well-versed in the terms and conditions of our Geek Squad Protection plans (GSPs), it sounds like it sounds like there may be some confusion regarding what is and is not covered by our, and I regret any inconvenience this experience has caused. With that said, I do hope I’ll be able to provide you the answers you’re looking for.
As outlined in the terms and conditions of our GSPs, any damaged caused by lightning, fire, flood, earthquakes and other external causes would be considered Acts of God, which would not be covered by your GSP. Additionally, as it sounds like you’re aware, these terms have always been available on our site, regardless of whether or not you’ve purchased anything with us, which you’ll find here.
If you have any other questions or concerns, please don’t hesitate to visit our Support Forums again.
05-28-2021 06:15 AM
05-28-2021 01:12 PM
The disapointing thing is not that the support staff and training aren't good enough, but that they aren't good enough by design. It's simply cheaper to provide poor service, and Best Buy is fine with that. At least they sprung for this cool "forum"!