Other Customer Service Support

[User2721413]

I'm in the same boat as many of you's. I followed the directions and shipped my air fryer to get processed for the recall back in April. I have yet to receive a refund. I'm frustrated and angry about the situation. What I have realized though is that the recall submition process they use is automated. I have been able to submit a dozen fake claims to have them send me a bunch of free shipping boxes to waste their time and resources. I hope everyone will join me and band together do the same thing to get our frustrations across.

[Jack-BBY Social Media Specialist]

Hi, User2721413,

Thank you for reaching out to us and welcome to our Forum! Waiting on your recall gift card for this long is not okay and I too would be looking for an update. I recommend calling the Best Buy Recall Hotline at (800) 566-7498, as they would be best equipped to assist with your inquiry.

While our team does not have the means to expedite this process, I would be happy to document your feedback for review. To do so, feel free to send me a private message with your full name, phone number and email.

[jdogg836]

I can't understand the thought process behind tying up the limited resources handling this recall by submitting fake claims.  What ends up happening is that everyone, including yourself, has to wait longer for their recall to be process.  Take note, they aren't going to provide additional resources so it's just slowing down everyone's refunds even further.