Other Customer Service Support

[ryanshahriari]

Hey Best Buy support! I bought a product and recently returned it without a problem. Instead of me getting my money back, I got charged again! It was a pair of astros headsets for Xbox. What can I do to get my money back?

[John-BBY Social Media Specialist · Accepted solution]

ryanshahriari,

Welcome to our community. You know, I've never had it happen, but I don't think it's reaching at all to say I'd be upset at least a little if I encountered what you've described. I regret that you're having to cope with this situation.

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:

• Your full name
• Your telephone number
• Your email address
• Your BestBuy.com order number, or
• The Customer Service PIN from your store purchase and/or your return receipt

To send me a private message, please click the button labeled "Private Message" in my signature below. 

I look forward to hearing from you.