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Posts: 1
Registered: ‎04-18-2019

A compliment and a complaint

  • First off you all must be receiving a number complaints to make it so hard to post to your site. Its a process that is unnecessary and needless. I wanted complain about a situation but at the same tell you about a employee who went beyond the call and made my purchase smoother.  But before I compliment this employee let me just say that trying to send this message turned me completely off.  


I would like to compliment Nicole who not only was pleasant and willing to help but who should be recognized and promoted. See Best Buy it the employees who enjoy their job that should be the ones receiving promotions and eventually passing that enthusiasm they have onto other employees. But your model is like so many stores that either under pay, don’t a doodoo or just hirer anybody that applies. Take a page from Nordstrom where they have employees that stay for years and years  These companies invest in their employees. Without that investment what happens is you get employees who could care less about the company or the customers (which is what I encountered upstairs - employees just showing up for work and not doing their job) and these employees are the ones that will bring your company down quickly and as result people will go elsewhere. In this day and age where most use the internet to purchase it should be your goal to make certain that employees like Nicole advance and thrive. 


Here is a young girl who for better or worse is working for you and yet if she continues to see a dead end (my words not hers) she will ultimately leave your company. Which means thats one less good employee who will go to bat for you and your stock holders.  


Anyway, please let Nicole know that she is fantastic and that if I should ever shop in your store again I would definitely look for her because I know I will get better results from her .


Best buy #609 on 622 Broadway New York City 

time was 17:00

and the employees was Nicole



Posts: 4,169
Topics: 39
Kudos: 386
Solutions: 248
Registered: ‎11-29-2016

Re: A compliment and a complaint

Welcome to our forums, Pheorama316,


Although there are a few different ways to get in touch with us, be it by phone at 1-888-BESTBUY (1-888-237-8289), or through our Facebook or Twitter pages, I am thankful you were able to locate our Support Forums and share your feedback with us.


We take any feedback we receive from our customers very seriously here at Best Buy, so I appreciate you taking the time to call our attention to the fantastic service you’ve received from Nicole.  I’ll be forwarding your feedback to the appropriate leadership at our Broadway store, to make sure Nicole is recognized for the service she’s provided you.


Thank you for your feedback,

SeanM|Social Media Specialist | Best Buy® Corporate
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