Other Customer Service Support

[SeanM-BBY Retired: Social Media Specialist]

Hi, Sam,

Thank you for letting me know!  I’ll follow up with the store once more to see if they were able to get any information out of their call to AT&T last night, and once I have more information, I’ll follow up with you here.

Thank you,

[SeanM-BBY Retired: Social Media Specialist]

Good morning, Sam,

Thank you for your patience while we worked with the store further.  I’ve received some additional information from them regarding your bill with AT&T, and have a request for more information from you.  The information I’ll need from you is sensitive information we’ll want to keep out of the public view of our forums, so I’ll be sending you a private message in a moment to gather the information I’ll need. 

To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

See you up there,

[et3rn47]

Hey Sean

I appreciate you all continuing to try and resolve this situation.

Upon confirmation of the final outcome, I'll follow up here with the issue coming to a resolution without the neuances of the details as my details are private.

Thanks, and I look forward to this extensive case coming to a close.

[SeanM-BBY Retired: Social Media Specialist]

Hey, Sam,

Thank you for getting back to me with the information requested.  I’ll be replying to your message momentarily, which you’ll find as before, in the little orange envelope in the upper right-hand corner of your screen. 

See you up there,

[et3rn47 · Accepted solution]

The grande finale

It took a long time, and I honestly expected either less or nothing at all, but Best Buy came through. After posting to this forum, a lot of time on the phone, and a lot of interactions with local, customer support, and corporate entities, Best Buy has worked with me on getting a way to reimburse the miscommunicated information, and now I'll be able to finally pay down my phone I purchased.

I have worked my whole life in both manufacturing or technology, "dealing" with all kinds of representatives for -many- a companies. Most of the ones I've worked with on situations like this, they use their big names to either bully or outright ignore the little guy dealing with a frustrating situation.Yea, sure, I was upset, and as I should be, but while a few misinformed, -all- the Best Buy reps I spoke with all did what they knew how to, and were never rude to me.

I want to thank the representatives in this forum who stuck with me and reached out / supported me through this, as well as the manager over in the Springfield location. You guys are all champions, and I appreciate your efforts.

I have been a Best Buy customer for a long time, brought business to Best Buy, and after this whole ordeal --
I will continue to be.

Thanks Best Buy and the reps who helped me, for securing a long relationship, and taking care of your customer

[Kayla-BBY Social Media Specialist]

Thank you for posting these kind words, et3rn47. I’ll make sure to pass this on the Springfield store leader, as well. It’s always our pleasure to help however we can, so I’m glad that you gave us the opportunity to get this taken care of. If anything else comes up in the future, we’ll be here for you. Stay safe and well!

Cheers,