Other Customer Service Support

[chenshiqi]

Hello

I have returned an online order (picked up by drivers when delivering another order), but 3 months have passed now and I got no refund. The order status does not even change. I made at least 4 phone calls, 6 online chats, and visited stores twice and no one offered any help so far. Everyone was saying different things. I was told several times that my case was handed to the "escalated team" and I should wait to be contacted. No one ever contacted me.

I can provide many details about my order and the pickup process. Please someone solve this.

[WilliamM-BBY · Accepted solution]

Hi there, chenshiqi.

Thank you for reaching out to us on the Forums! It is never our intention to hold anyone's owed refund from them, so seeing this kind of experience is not ideal. I too would like to know what was going on with my refund and would be more than happy to try to help you. Can you please send me a private message with your full name, phone number and email? To send me a private message, simply click the message button in my signature!

Thanks,