04-24-2019 08:56 PM
I picked up a 12W Apple - Power Adapter a few days ago which has an ongoing promotion "Free Apple Music For 3 Months - New Subscribers." Ok, sounds good, I am not an Apple Music subscriber. The only thing that my email states is:
"Thank you for your Best Buy purchase. Now get 50 million songs FREE for 3 months with Apple Music Listen to over 50 million songs, all ad-free. Download anything then listen anywhere, data-free. And there’s no commitment, so you can cancel anytime. This offer is for new Apple Music subscribers only. Go to www.apple.co/receiptbb"
When I click on the link in this email, it will open iTunes/Music but it tells me to "Choose a plan" - These are all paid options $9.99 a month, $14.99 Family plan, etc.
So how do I get the "Free 3 months?" Again, I am not a current subscriber so this offer should apply to me.
I already called the number 888-BEST BUY, spoke to one rep that said he would "email me a code, please hold." I did. I was then somehow connected to another rep that explained to me how to do this..which simply led me to these paid plans again. She then stated I need to call Apple Music to clear up the problem. So...pass the buck.
Now I COULD easily create a new Apple ID, open iTunes and that "Free 3 Month Apple Music" offer is there..and I didn't have to purchase anything at Best Buy, why should I?
There is nothing that states I need to create a new Apple ID - my current ID is connected to all my Apple devices.
A special Redeem code should have been provided by Best Buy and I should not have to call Apple. You guys obviously have an agreement / promotion with them and you making people jump through fiery hoops to claim this Music offer.
To me, this is simply false advertising.
Solved! Go to Solution.
04-24-2019 11:51 PM
04-25-2019 12:25 PM
Welcome to our community. I love a good freebie, and I'm sure you were excited to receive a free trial of Apple Music with the purchase of your new laptop charger. I’m sorry to hear that you've experienced some difficulties beginning your three-month trial, but I’ll be happy to point you in the right direction.
I hope this helps. Thank you for writing to us.
04-25-2019 12:51 PM
The link to Apple's site does the same - brings up iTunes and again asks me to "Choose a plan"
I am not a current Apple Music subscriber, I never had a subscription to Apple Music, I never did a free trial before on my current and only Apple ID. So I'm not sure what the problem is.
The image below is the ONLY option I have.
04-25-2019 12:59 PM
04-25-2019 02:59 PM
Thanks for sharing that screenshot with me. If you have ever access Apple Music before, that could explain why you aren't seeing an option for a free trial. Because this offer is redeemed exclusively through Apple, I would recommend first trying to create a new Apple ID to see if that rectifies the issue. If you continue to experience any difficulties, contacting Apple Support would be the best next step.
Let me know if you have any other questions, anytime.