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Posts: 1
Registered: ‎05-06-2019

18appleweb Promotion



I'm hoping that someone can help and that this is the right place to post.


Back in October of 2018 I purchased an iphone XS through my local Best Buy store. At the time, there was a promotion for the phone through Sprint that would reduce the price of the iphone XS with a trade-in. I receieved the promo code (18appleweb), entered it on Sprint's website, and my phone was taken. Unfortunately, Sprint is refusing to honor the code. For the past 6 months we've had to call and we've only gotten excuses. Now, they're saying that the promo code doesn't exist.


I was wondering if someone has a copy of the promotion flyer or some sort of offical record I can pass along to Sprint. I tried looking through my stuff but didn't seem to keep it. It was in October 2018 and the promo code was 18appleweb.


Thanks in advance,


Posts: 549
Topics: 23
Kudos: 119
Solutions: 33
Registered: ‎07-23-2018

Re: 18appleweb Promotion

Hey, JustinVanPaemel,


Thanks for connecting with us on our forums! I totally understand how important it is to make sure you get a great promotion on your phone. I'm sorry to hear you haven't been able to take advantage of this promotion! 


While we cannot make any promises, we would love to take a closer look at this. Would you be able to send us a Private Message with more information? Please be sure to include your full name, email address, and phone number used when making this purchase. 

Austin|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎05-22-2019

Re: 18appleweb Promotion

Did they give you a copy of the flyer? I am having the same issue and it has been 3 mths already with no solution.