05-06-2019 01:51 PM
I'm hoping that someone can help and that this is the right place to post.
Back in October of 2018 I purchased an iphone XS through my local Best Buy store. At the time, there was a promotion for the phone through Sprint that would reduce the price of the iphone XS with a trade-in. I receieved the promo code (18appleweb), entered it on Sprint's website, and my phone was taken. Unfortunately, Sprint is refusing to honor the code. For the past 6 months we've had to call and we've only gotten excuses. Now, they're saying that the promo code doesn't exist.
I was wondering if someone has a copy of the promotion flyer or some sort of offical record I can pass along to Sprint. I tried looking through my stuff but didn't seem to keep it. It was in October 2018 and the promo code was 18appleweb.
Thanks in advance,
05-06-2019 05:30 PM
Thanks for connecting with us on our forums! I totally understand how important it is to make sure you get a great promotion on your phone. I'm sorry to hear you haven't been able to take advantage of this promotion!
While we cannot make any promises, we would love to take a closer look at this. Would you be able to send us a Private Message with more information? Please be sure to include your full name, email address, and phone number used when making this purchase.