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Posts: 1
Registered: ‎04-18-2019

15 day return window is too short

I'd like to make a general complaint about Best Buy's extremely short 15 day return window, and I hope Best Buy will consider changing the window to be more in line with industry standard. Best Buy's competitors (Walmart, Target, Home Depot, Lowes) all have 90 day return windows. I assumed Best Buy was the same and was shocked when I was denied a return, or even an exchange, on a speaker one month after purchase. Shame on Best Buy for this unfriendly policy.

Best Buy Employee
Posts: 1,939
Registered: ‎01-09-2015

Re: 15 day return window is too short

We try to make everyone aware of the return policy by printing it on your receipt, as well as posting it online and at every checkout location in the store.  The entire electronics industry is shifting towards a shorter return periods, including Wal-Mart which you used as an example above.  Like Best Buy, Walmart offers 15 days on most electronics.  


IMHO, 15 days is the perfect amount of time.  It provides plenty of time to make sure that the item works out of the box and that it will work for your use case while at the same time reducing the "renters" from taking an item out on vacation then returning it when they come home.  The moderators here can record your feedback on the return policy at a corporate level. 

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 4,198
Topics: 39
Kudos: 389
Solutions: 250
Registered: ‎11-29-2016

Re: 15 day return window is too short

Welcome to our forums, vennen2,


I’m sorry to hear your experience with our Return & Exchange Promise hasn’t gone as smoothly as we’d hope, and it’s soured this purchase for you. 


As it sounds like you’re aware, our Return & Exchange Promise offers our customers the ability to return most products within 15 days, with 30 and 45 days offered to our My Best Buy® Elite, and Elite Plus customers, respectively.  While we’ll be unable to offer you an exception outside of this return/exchange period, I would like to review your purchase further, to make sure we’re exploring all options available.  For me to locate your purchase, I’ll be sending you a private message to gather some additional information, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.


Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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