10-29-2019 07:46 AM
I bought a TP-Link Archer C4000 router. It was expensive. I have now had it for 27 days and have been discussing with the manufacturer a problem it has with the USB port. It seems there is no fix for it, but now I'm outside of BestBuy's return window. Seems rediculous to only fgive 15 days when it usually take 5 days to get a resonse from any manufacturuer these days. What can I do?
10-29-2019 06:35 PM
Best Buy is only the distributor of the product you buy and usually can't help with that. Except if you purchased a protection plan.
Have you tried to see if TP Link has a social media presence on Twitter or Facebook and see if you can get a response there? I would assume a reputable company that sells its products through Best Buy should have a reputable customer service department and so forth.
10-30-2019 12:10 PM
Thanks for taking the time to create a profile here on the Best Buy Forums. Welcome to this community!
Router issues are certainly never ideal, so I can understand you seeking some support here. Our Return & Exchange Promise allows for most items to be returned within 15 days for most members. If you are an Elite My Best Buy member, your window is extended to 30 days, and if you are an Elite Plus member, you have a 45-day window.
Since you stated that you are outside of the window outlined above, we would recommend connecting with the manufacturer to see what options may be available here.
10-30-2019 12:13 PM
It really doesn't respond to my question as to why there is only a 15 day return policy whe it takes half that time to work through issues with the manufacturer. Lesson learned - next time I'll just return everthing I buy every two weeks.
10-30-2019 12:55 PM
if you're working with the manufacturing company than your 15 days through Best Buy wouldn't really matter. The 15 days is there if you're working through Best Buy, without a protection plan that is. Normally speaking most manufacturing companies would have up to a year for their warranties. I'd recommend continuing to work with them for the USB issues you're experiencing.
The Retail Equation may intervene with the last part just a heads up.
10-30-2019 12:59 PM
Well it does matter. If the manufacturer tells me there is a bug that can't be resolved, who do I return the item to? I can't return it to Best Buy as I'm over 15 days, and the amnufacturer won'tgive me a refund will they.
10-30-2019 03:12 PM
If that router is defective, the manufacturer's warranty should cover either a repair or replacement. Since you've been working with TP-Link, have they provided you any options for this? If not, I would suggest reaching out to them and requesting a return authorization number. If they can provide that, we should be able to help you out with that return.