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New Member
Posts: 2
Registered: ‎09-23-2019

15 Business Days & No Refund...can't get in contact with anyone that can actually help

On 8/10, I purchased a TV with total tech support and TV Mounting. We were not able to get the TV mounted with the help of Geek Squad and my husband decided it wasn't worth it to have them try again since we needed another part and they scratched up the paint on the mantel where we had the TV standing. On 8/31 I called BestBuy to cancel the total tech support and the mounting service. That was a pretty straight forward converstion and I was told it could take 15 buisness days to see the refund (that's a crazy amount of time for the record). My credit card bill came due and I paid for the extra $200+ I knew I was owed back from the cancellation. 

Last week, on 9/16, I called BestBuy to follow-up on the refund. I was told by the customer services rep that they saw it in the queue and was told not to worry since it hadn't been 15 days yet. I wasn't thrilled with that, but decided to be patient. Today, I called back and waited on hold for 1h5 minutes to talk to the billing department. I was told that the refund was not yet ssued by the internal department and that after they approve it it could be another 15 business days before I would see it. The only assistance they could provide was opening a ticket with the internal department to push them to do their job. I was not provided anyway to contact them directly so I am expected to call back and wait another hour if this issue isn't resolved. It is stealing to hold on to people's money for this amount of time. I work in Finance for ecommerce so I know how quickly refunds can be processed. Thank God I have the means to pay my statement balances in full or else I could be accruing interest on something that I don't even have access to anymore. Unacceptable buisness practices!!!! 

Posts: 254
Topics: 12
Kudos: 29
Solutions: 11
Registered: ‎02-08-2019

Re: 15 Business Days & No Refund...can't get in contact with anyone that can actually help

Hello, anduckiaj.

 

Thank you for your patience as we are making every effort in responding to customers in a timely manner. Additionally, we appreciate you registering as a new user for our Best Buy Community forums. So, welcome!

 

It is frustrating not having access to funds that you were promised returned to you. So, we would love the chance to investigate where those funds are for you. Would you mind providing us with your full name, phone, and email address in a private message, please?  To do that, just simply click on the ‘Private Message’ button to the far right of my signature.

 

Regards,

 

Wesley|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-23-2019

Re: 15 Business Days & No Refund...can't get in contact with anyone that can actually help

Still no update or resolution on this!

Posts: 254
Topics: 12
Kudos: 29
Solutions: 11
Registered: ‎02-08-2019

Re: 15 Business Days & No Refund...can't get in contact with anyone that can actually help

[ Edited ]

Hello, Juliana.

I apologize for the delayed response from us. We have consulted with our Support Team and they have indicated there was a delay in processing refunds. Currently we have been encouraging customers waiting on refunds, to check with their financial institution after one billing cycle.

 

Would it be possible for you to confirm with your financial institution when their billing cycle runs, please?

 

Best regards,

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!