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New Member
Posts: 1
Registered: ‎08-21-2018

10% Moving Coupon

I recently moved and signed up for Best Buy's program and 10% moving coupon. I'vr already purchased $1500+ and had hoped to use it for that, but have not received the coupon. I spoke with customer service and the agent said it had been sent and could not be reissued (could be in spam folder) , however I could pick up a moving pack from USPS as there would be one in it.

 

  • I checked my computer's spam folder and no email from Best Buy was there, in fact, no email from Best Buy concerning the moving certificate or program was present on my computer's hard drive.
  • I contacted Comcast (my Internet Provider) and had them scan my account and they could find no email correspondence from Best Buy in any account or folder.
  • I went to 3 different USPS offices for the moving packets as recommended and none contained a coupon or any offers from Best Buy at all.

My conclusion can only be that your Customer Service needs to communicate better and more accurately with customers.

 

Can you be of service and assist me in obtaining the moving coupon you offered, so that I might complete the purchases I need for my new home. Thanks in advance for your help.

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Topics: 31
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Registered: ‎10-19-2017

Re: 10% Moving Coupon

Greetings, bensons1017!

 

Welcome to our Best Buy Community! I apologize for the apparent delay in reply. We do our best to respond to our customers' messages as promptly as possible and in the order in which they are received.

 

I was happy to hear that you've registered for our Movers Program. E-mails are sent to our customers from time to time that include tips for movers and offers our customers may enjoy. These messages are not sent as a result of your registration however, you should receive the next one sent.

 

I am happy to look into this further for you, but I am going to need some more information from you to help. By clicking on the blue “Private Message” button, please send me a private message with your order number, full name, phone number, and e-mail address connected to your BestBuy.com account. I look forward to hearing from you.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎05-29-2018

Re: 10% Moving Coupon

[ Edited ]

Deysha,

 

I am following up on my last conversation with KyleR which had to do with several credits to be applied to my account. I hope you can follow up n them for me - Thanks !!

Below is the information:

 

Order # {removed per forum guidelines}

Credit for Moving - instead of 10% you offered a one time credit of $100 to be applied to my account.

Credit for Price match with Costco @ $899. Credit # {removed per forum guidelines}of $104.20 was to be applied to my account.

 

Jim {removed per forum guidelines}

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Posts: 7,052
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Registered: ‎12-23-2016

Re: 10% Moving Coupon

Hi Jim,


Welcome back to the forums. Deysha isn’t available just now, so I’ll be hopping back in for you.


It looks like you’ve registered a new account since last we spoke, so I’ll just need to re-verify some details from you. If you could please send in a private message and confirm your name, email address, and phone number I’ll take a look and see if we can get you any updates on that purchase.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Registered: ‎09-29-2008

Re: 10% Moving Coupon