07-21-2022 06:55 AM
When you call to speak to a representative, it askes if you would like to be put in queue and they will call you back when an agent gets to your number.
They never call back. So the only way to talk to someone is to wait on hold.
Why is that?
07-21-2022 08:19 AM
Good Morning, icgarza.
Thank you for reaching out to us on the Best Buy Community Forums. I definitely understand your concerns about the best way to reach out customer service phone line and find the support you are searching for. Best Buy strives to provide fast and efficient support for customers who reach out to us through any of our contact channels. Our fastest method of support is our virtual chat, which you are able to initiate when visiting BestBuy.com. Call volume to our phone support number may vary depending on the day of the week or the time of day. If you do not wish to wait on hold, selecting the call back feature will list your phone number in a queue, and one of our customer care agents will reach out as soon as possible. I do apologize that you were not called back as expected. I am happy to assist you with any matters you may be concerned with. Simply send me a private message with your full name, phone number, email address, and a brief description of the situation, and I would be happy to look further into it.
07-29-2022 08:21 AM
Hi there, icgarza,
Thanks for reaching out to us here on Best Buy Forums. I see that you were previously working with one of our Specialists.
If you require additional assistance, I would be happy to assist. To get started, kindly send me a private message with your full name, phone number, and email address, along with your inquiry.