Q: My recent purchase/pre-order qualified for bonus points, but they are not pending in my account. Why?
A: It is fairly common for bonus points to not appear as pending in a member’s account alongside any other points.
Q: When can I expect bonus points to post to my account if they do not appear as pending?
A: If the offer terms and conditions were met, then bonus points should post within approximately 20 days for BestBuy.com and Best Buy store purchases. It can take up to 30 days for points to post for an eligible Magnolia or Pacific Sales purchase. Those time frames would start after any scheduled deliveries have been completed.
Q: Will I still qualify for bonus points if I chose a promotional financing offer?
A: No. A purchase that is applied to a promotional financing offer does NOT qualify for points (base and bonus).
Q: The other points for my purchase/pre-order have posted, but not the bonus points. What can I do?
A: We would need to allow a full 20 days (30 days for Magnolia and Pacific Sales) to pass before looking into any other potential options.
Q: It has been more than 20 days (30 days for Magnolia and Pacific Sales) and bonus points have still not posted to my account. What should I do?
A: Please reach out to us on the forum, and we will look into your request.