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Return or Cancellation - Where is my reward certificate?

by Retired: Senior Social Media Specialist ‎03-06-2014 11:53 AM - edited ‎10-05-2020 02:24 PM (67,847 Views)




Q:  If I redeem a non- bonus reward certificate and then process a return or cancellation, will I get the certificate back?

A:  The certificates point value (250 points = $5) should repost to your rewards account following a return or cancellation.




Q:  How long does it take for a certificates point value to repost to my rewards account?

A:  It can generally take up to 3 days.




Q:  What if I redeemed a bonus or free promotional reward certificate?

A:  No.  Those reward certificates are considered one-time use coupons without an actual point value.  The terms of a bonus reward certificates are as followed and can be found by clicking on the print icon next to your bonus in your rewards account:


TERMS & CONDITIONS: Limited time only. Reward is redeemable in any U.S. Best Buy retail location or online at Once redeemed, the reward is no longer valid--It will not be replaced as a result of a refund or exchange.




Q:  If the reward certificates full point value does not repost to my rewards account after 3 days, what should I do?

A:  Please reach out to us on the forum or BETTER YET send us a private message here with your name, phone #, email address, and order #/receipt pin #.




Thank you for being a member of the My Best Buy™ program, and please read over the Program Terms if you have any other questions.