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Return or Cancellation - Where is my reward certificate?

by Senior Social Media Specialist Senior Social Media Specialist ‎03-06-2014 11:53 AM - edited ‎04-09-2019 03:21 PM (54,505 Views)



Return or Cancellation - Where is my reward certificate?



Q:  If I redeem a reward certificate and then process a return or cancellation, will I get the certificate back?

A:  The certificates point value (250 points = $5) should repost to your rewards account following a return or cancellation.



Q:  How long does it take for a certificates point value to repost to my rewards account?

A:  It can generally take up to 3 days.



Q:  What if I redeemed a bonus or free promotional reward certificate?

A:  No.  Those reward certificates are considered one-time use coupons without an actual point value.



Q:  If the certificates full point value does not repost to my rewards account after 3 days, what can I do?

A:   Please reach out to us on the forum or better yet send us a private message here with your name, phone #, email address, and order #/receipt pin #.




Thank you for all of your time.  For any other questions please visit our My Best Buy Program Terms.