Enter the Customer Service Pin number and receipt total off the receipt for store purchases OR order number, billing zip code, and order total for online orders.
Click the button that says “Report Missing Points”
Q: How long does it take a purchase to emerge after having been reported? A: It should take about24 - 48 hours.
Q: I tried to report a purchase as missing, but encountered an error message. What can I do?
A: You may have more than one active account. If that is the case, we can look into merging your rewards accounts. The purchase may already be attached to your rewards account but does not qualify for points.
Q: What might prevent me from being able to report a purchase as missing?
A: You were not a member at the time of purchase, it has been more than 180 days, or the purchase has not been fulfilled (delivered).
Q: Is there a limit to how many transaction I can report in a time frame? A: Yes. Currently, you may only add one transaction per calendar month.
Q: Can I report a Magnolia or Pacific Sales purchase as missing online?
A: No. While those purchases may have a customer service PIN, they are tracked via their invoice #.
Q: Once a purchase has been reported, how long should it take for points to officially post?
A: It can take up to 20 days for points from an eligible purchase to officially post even if the purchase was originally processed more than 20 days ago. The time frame starts once the purchase has been reported.
Thank you for being a member of the My Best Buy™ program!