Q: How long does it take for points to post to my account?
A: It can generally take up to 20 days for points from an eligible Best Buy purchase (35 days for Pacific Sales and Magnolia) to post to a member’s account. Those time frames would start after a purchase has been picked up or delivered.
Q: Would I qualify if I chose a promotional financing offer?
A: No. We do not award points with the use of promotional financing. You would need to choose standard financing.
Q: Can I pre-order an item and qualify for 10% back?
A: Only if the pre-order is fulfilled within 14 days of being approved for a new My Best Buy™ credit card and no other purchases are made.
Q: Why is only 5% back in points pending in my account?
A: It is common for bonus points to not appear as pending with base points and simply post after a full 20 days (35 days for Pacific Sales and Magnolia).
Q: Will I qualify for 10% back if I process a return or exchange?
A: Our system may not recognize the very first purchase as such if any sort of modification is processed after the fact. That would include a return, exchange, or price match.
If you believe that you have qualified for 10% back in points but only 5% back have posted to your account after a full 20 days (35 days for Pacific Sales and Magnolia), then please feel free to reach out to us on the forum and we will see what we can do to help. You can also send a private message toTasha-BBY orDerek-BBY.
"Get 2.5 points per $1 spent (5% back in rewards) on qualifying Best Buy® purchases when you choose Standard Credit with your Best Buy Credit Card. If you apply and are approved for a new My Best Buy Credit Card, your first purchase on the Credit Card using Standard Credit within the first 14 days of account opening will get an additional 2.5 bonus points (an additional 5% back in rewards, for a total of 10%). Points are not awarded on promotional credit purchases. Purchases made at Pacific Sales Kitchen & Home Stores outside of Best Buy locations are not eligible to get My Best Buy Rewards. May not be combined with other My Best Buy offers. Does not include tax. Additional limitations may apply. Subject to My Best Buy® Program Terms. Subject to change without notice."
Thank you for being a member of the My Best Buy™ program!