Movies, Music & TV Shows

[drabo]

The DVD/Movie area was a MESS The 3D Blu-Ray & Regular 3D, Blu-Ray, DVD's and TV Series were all mixed together horribly and it was not convenient nor user friendly at all!

As a consumer who spends quite a bit on this media; this set up will cause me to seek my products elsewhere!

PLEASE Put the Isles back the way they were before this change …3DBlu-Ray & Regular 3D DVD’s by themselves alphabetically, Blu-Ray, and DVD's SEPARATE, and by themselves alphabetically …and finally the TV Series by themselves alphabetically!

[prospect60]

Many, many complaints about this horrendous mess in every online forum I read (which is most of them).   I posted a similar item in the Policy Forum here.   I think I'll post this thread on some of the foums and have the hordes descend on this thread.   The first responses are running 20:1 against so hopefully somebody higher up will get the message.

More than one person has just left the store rather than rummaging through piles of the undecipherable mess to find a disc.   it's just easier to order online than try to guess where something might be.

[ebolaz]

I'll have to agree with this complaint. It was hard to look for DVDs. I can live with DVDs for now, so while BRs are still a lot more expensive than DVDs, I will still buy DVDs. 

It looks like BB was phasing out DVDs and was only going to sell BRs from now on or something.

Please return to previous arrangement, perhaps just mix DVDs and BRs but keep them alphabetical and separated by genre. No need to separate DVDs from BRs I think.

Thanks.

[Bill-BBY Retired: Senior Social Media Specialist]

Good Afternoon drabo-

Welcome to the Best Buy forums!

I can definitely understand your frustrations with the new layout of our media areas.  I was recently in one of our re-imagined stores and I didn’t much care for the layout.  Being the type of person who likes to have the physical copy of most of my media, I appreciate having an easy experience when trying to locate specific movies or music.

However, the digital age is upon us.  With that being said, more and more people are only buying new releases or obtaining their media digitally.  That means that Best Buy gets fewer sales in these categories and it’s hard to justify the space to expand back out these items.

Keep in mind though that it’s feedback from customers such as yourself, prospect60 and ebolaz that help us drive our decisions, so I appreciate you posting your feedback.  Please know that we do listen to what our customers have to say.

I hope that in the meantime, you will still continue to shop us and hopefully give the set-up a chance to grow on you.

Have a great week!

[prospect60]

Perfect Bluray vs vastly inferior streaming (no extras, inferior audio, and highly compressed sad looking video) -- whihc one do I want?

Combining the DVD and Bluray didn't save any space -- it's taking up exactly thesame amount of floor space.   The only way it's going to take up less space will be due to customers walking out frustrated because it's become so much harder to browse titles.    A self fulfilling prophecy at it's best.   If BBY has decided to come up with a strategy to decrease sales to end up justifying dropping physical discs -- I'd say they came up with a wonderful starting point.

This "display" combined with the refusal to stock an increasing number of what should be very popular  catalog titles

so you can stock 100 copies of That's My Boy  -- Not a single copy of American President, Dave, League of Their Own, Universal Monsters set, Blade Runner 30th Anniversary,  Hoffa, War of the Roses, Airport, Abbott and Costello Meet Frankenstein, Harvey,  16 Candles,  Strangers on a Train, Ella Enchanted, etc, etc, etc

[ebolaz]

---

@Bill-BBY wrote:

Good Afternoon drabo-

Welcome to the Best Buy forums!

I can definitely understand your frustrations with the new layout of our media areas.  I was recently in one of our re-imagined stores and I didn’t much care for the layout.  Being the type of person who likes to have the physical copy of most of my media, I appreciate having an easy experience when trying to locate specific movies or music.

However, the digital age is upon us.  With that being said, more and more people are only buying new releases or obtaining their media digitally.  That means that Best Buy gets fewer sales in these categories and it’s hard to justify the space to expand back out these items.

Keep in mind though that it’s feedback from customers such as yourself, prospect60 and ebolaz that help us drive our decisions, so I appreciate you posting your feedback.  Please know that we do listen to what our customers have to say.

I hope that in the meantime, you will still continue to shop us and hopefully give the set-up a chance to grow on you.

Have a great week!

---

I don't get your point. Are you saying that since people are buying less and less BRs and DVDs and opting to stream their movies, that BB will not be bothering to organize their in-store inventory, instead will just separate "new releases" from old stuff? How about getting some of your employees that just go around and ask customers if they need help (there are way too much of them) and get them to rearrange your DVD/BR inventory in some useful fashion?

Again, I think you can separate the new movies from the old movies like you mention, alphabetize both of them, put BRs and DVDs together, then separate by genre.

Hopefully, you would not only "listen to what your customers have to say" but also act on what you hear accordingly.

[brewtownska]

Dear Best Buy,

I came here to specifically post about how HORRIBLE the new layout is for movies, so I was happy to see others beat me to it.  My take on Blu-ray is simple...I will continue to buy the best presentation of a movie available.  Right now that is definitely blu-ray.  There is no way i see streaming overtaking that experience.  Just wait until we go to 4K resolution...blu-ray MAY be able to get us there with multiple layers, but that is going to push streaming further down the quality food-chain.

Regarless, the layout is currently what is important, and Best Buy made an epic FAIL on moving things to a genre format.  I do not mind having the blu-ray and DVD mixed together, but PLEASE put them back into alphabetical format.  I already guessed wrong on the genre of a few movies I was thinking of buying.  If you continue to HIDE the movies I want to buy, I may need to go to another store that makes the items easier to FIND.

Mike B

[Bumcats]

I haven't been into a Best Buy to buy movies for awhile. I usually head straight to the game section. I didn't understand what the problem was in this thread everytime I saw it. Today I walked into the movie section. Who thought this was a good ideal? I dislike this layout but I guess I could understand why it would be a good ideal when it comes to space. Just makes it more difficult for me to go through stuff.

If they were gonna do the whole genre thing, I wish they could of kept it blu ray in a genre. Not blu ray and dvd mixed into a genre. Oh well I guess.