Movies, Music & TV Shows

[Akito94]

Just received my Steelbook of Tigers Are Not Afraid. It arrived in one of those cardboard mailers with the sealed edges. Upon opening the package, I could see the bottom edge of the Steel was pinched. I guess the spine must have detached itself from the entire front panel of the Steel because after unwrapping the plastic, the entire thing came apart in two pieces. I'm not going to return the item because it was under $20, and too much of a hassle with Covid-19 going on, and the item is Sold Out so there are no replacements AFAIK. Best Buy, please put more care into packaging methods regarding Steelbooks (there should be one already with the amount of Steelbook exclusives you have). It may not seem like it, but they are extremely fragile.
Hopefully my copy of Promare will fare better.

[Akito94]

My Clockwork Orange Steelbook has a big indent in the front cover that I just decided to keep. I did have to return my Steelbook for Darling in the Franxx because the bottom edge of the item was buckled and it would have never stood up on its on when placed on the shelf. Thankfully none of my other Steelbooks have fallen apart like the first one I wrote about, but there just has to be a better way to ship them. They need more padding inside, a sturdier support, and they need a "FRAGILE" label so that the delivery workers know to be careful.

[Wraith1964]

This is a perpetual problem with Best Buy...

Open Letter to Best Buy: steelbooks cost more and are collectible... they need better care than cardboard and bubble wrap mailers.

If you care at all, steel should be individually wrapped in bubble wrap... one layer is fine, placed in a box which is larger all the way around and that is filled (cubed out) with packing material (inflated bags, bubble wrap, peanuts, whatever. The point being steel can't be allowed to bounce around or into other things in the box and cannot be in contact with the outer wall of the box. or gets dented, crushed or poked. I order from a lot of places and Best Buy is the inly place I get consistently damaged and because if the low volumes you seem to be buying now, irreplaceable, product.

Thank the heavens for Lionsgate and the new plastic sleeve steelbooks... that small measure of extra protection has saved my last few poorly packed steelbooks.

[April-BBY Social Media Specialist]

Hey, Wraith1964.

Welcome to the Community Forums. We are glad to have you join us! I know I prefer my collectibles to be in pristine condition, so I can see how getting them after they've been banged around isn't very ideal.

I appreciate your feedback. I will make sure to document your suggestions. If you need any assistance with future orders, please feel free to let us know! We are always happy to assist in any way we can.

Sincerely,

[Wraith1964]

Thank you April... Also take a look at how Zavvi ships steelbooks. When they use individual cardboard mailers they have arrived in mint condition for me every time. At this point I have bought about 30 individual steelbooks from them without even one being damaged. By now I gave bought a lot more from Best Buy and there has been some damage about 25% of the time.

The Zavvi mailers are rigid and fairly dense. They seem be custom and are form fitting cardboard mailers. Those are for single steelbooks and works extremely well.