02-17-2017 01:52 AM
I'm currently trying to preorder Dr. Strange the 3D steelbook version at my local store. But there computers wouldn't allow it. So I decided to online to bestbuy.com to try to preorder it. Same thing and it tells me that no store within 250 miles won't recieve it. So is this a logicalistic issue or are you guys really out of stock? I can't even get it delevered to my house. The Sku is 5712177 for Dr. Strange 3D Steelbook.
Anyone else run into this situation?
02-21-2017 07:04 PM
I'm seeing the same thing. That's especially frustrating since I was planning to use a $15 reward certificate that I earned to help defray the cost (It's quite expensive). Well, I waited until the end of the time range for the certificate to show up since I couldn't press the issue until the time had run out, and the certificate still hasn't shown up (The isssue is already being researched by a support associate.), and now it appears the item is out of stock. I was just going to pay full price for it today since the time for pre-orders is almost over, but I guess that's not possible now. Is there no recourse here?
02-22-2017 10:00 AM
I'm really looking forward to Doctor Strange -- especially since I managed to miss it in theaters. I'm sorry to hear you've been unable to complete your pre-order though and I regret any inconvenience to you.
As the release date of especially popular movies approaches, our stores will often have their allocation spoken for with pre-orders. As soon as the inventory available is depleted, the product will show as "sold out" on our website.
I hope this helps explain what you've encountered. Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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