I know how you feel. I preordered a game months in advance because I liked Best Buy's bonus item better than Gamestop's. The BB I preordered from was about 30 minutes away, so I made sure to call them and ask if they still had my copy. The girl on the phone came back after putting me on hold and said it is there. I get there 1 hour later and there are no copies left. Mine was sold to someone else. I ask to talk to a manager and said that he was sorry that this happened. Was told to leave my info and that someone would call me as soon as more got in. Yeah, I'll believe that. They had some in stock (preordered mind you) and they still didn't keep it behind the counter or in a separate area. No gift card for my troubles except for an apology. I exclusively buy all preorders through Amazon now. If the item isn't going to arrive, they email you ahead of time and even credit your account with $10-20 off your next order. Probably the best customer service of any retailer I've ever seen.
On a related story, I went into a local Best Buy at 2pm on Tuesday and was shocked that they were out of both versions of Jaws. I then go to my phone and look at other stores. Sold out everywhere. I find out that this store only got 5 copies of the exclusive Bluray edition. Ever since that other company went out of business, Best Buy has slowly been getting worse. DVDs and Blurays on sale dumped into cylindrical bins with no order to them at all. Some new releases in one aisle along with older releases, while other new releases on endcaps. No structure whatsoever. It's like a scavenger hunt any time I stop in looking for a Bluray. I still find it hilarious that they only had 5 copies of a popular exclusive movie on release day.
